Privacy Policy

When you interact with PADMA TOURS & TRAVELS — whether via our website enquiry forms, WhatsApp conversations, email, or telephone — we may collect personal details necessary to plan and deliver your travel itinerary:

• Contact Information: Full name, mobile/WhatsApp telephone number, email address, and city of origin.
• Travel Preferences: Destination choices, duration, number of passengers (pax), dates of travel, accommodation preferences, and dietary requirements.
• Verification Details: Identification documents (e.g. Aadhaar, Passport) strictly as required by local authorities, hotels, houseboat operators, or forest department checkpoints.

Your details are used solely to deliver premium holiday experiences and responsive customer service:

• To prepare customized itineraries, quotes, and travel confirmations.
• To book reserved accommodations, chauffeurs, private boat rentals, and state permits on your behalf.
• To provide customer support before, during, and after your trip.
• To communicate important updates regarding weather, road status, or local travel advisory changes.

We do not sell, rent, or trade your personal information to marketing brokers or third-party advertisers. Your information is shared only with:

• Direct travel partners (such as verified resort homestays, licensed drivers, and certified local guides) strictly for executing your itinerary.
• Regulatory or government authorities if mandated by law or security regulations.

All inquiries and transactions are handled using encrypted industry-standard protocols (HTTPS/TLS) and secure database facilities. We maintain physical, electronic, and managerial safeguards to protect your records against unauthorized access, alteration, or disclosure.